Troubleshooting Email Sends

 Troubleshooting  Email Sends


ARE YOU FACING ISSUE TROUBLESHOOTIGN WHY EMAILS ARE NOT SENT?

FIRST STEP : READ THIS FIRST 


SECOND STEP : IF YOU ARE INTERESTED IN LOGGING ERRORS DURING SENT

IF YOU HAVE GONE THROUGH MY PREVIOUS ARTICLES, HERE I'LL TRY TO COVER OTEHR ASPECTS THAT YOU MIGHT FIND INTERESTING WHILE TROUBLESHOOTING EMAIL SENDS.

1. JOURNEY BUIDLER DIDN'T SEND EMAIL


 STEP 1. 
                   HAS THE SUBSCRIBER INJECTED INTO THE JOURNEY OR REJECTED? YOU CAN VALIDATE CLICK ON THE LINK "VIEW EVENT RESULTS". YOU CAN CHECK CONTACTS EVALUATED AND CONTACTS REJECTED

STEP 2. 
                 CLICK ON THE EMAIL ACTIVITY AND OPEN THE VIEW CONTACTS LINK, FROM THE SUMMARY LINK , YOU CAN CHECK IF THERE WAS ANY SOFT ERROR OR HARD ERROR

IF YOU HAVE ENABLED SUPPRESSION LIST AND LIST DETECTIVE, HARD ERROS BECAUSE OF THE CONDITION MET FOR SUPPRESSION , LIST DETECTIVE WILL WILL LOGGED IN THE DASHBOARD.

2. CHECK SUBSCRIBERS 


 STEP 1. CHECK IF THE SUBSCRIBER IS UNSUBSCRIBED FROM ALL SUBSCRIBER
 STEP 2. CHECK IF THE SUBSRIBERS WERE DUPLICATE IN THE SEND
 STEP 3. CHECK IF YOU HAVE ADDED ANY SUPPRESSION OR/AND EXCLUSION LIST
 STEP 4. CHECK IF THE SUBSCRIBER FALLS UNDER LIST DETECTIVE
 STEP 5. CHECK IF ANY CONTACT DELETION IS TAKING PLACE
 STEP 6. CHECK SUBSCRIBERS REALTIONSHIP FOR SENDABLE DATA EXTENSION


3. DATA EXTRACT

STEP1 . SETUP AN AUTOMATION 
STEP 2. ADD DATA EXTRACT ACTIVITY  , SELECT EXTRACT TYPE AS TRACKING EXTRACT AND THEN SELECT EXTRACT NOT SEND.
STEP 3. FILE TRANSFER
STEP 4. COMAPRE THE FILE WITH THE BELOW LINK ERROR CODES


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